I booked a flight through Trip.com with SunExpress Airlines and later had to cancel the ticket. I followed proper procedure and called SunExpress customer service to process the cancellation. They confirmed the ticket was successfully canceled and assured me that my payment would be refunded.
However, it's been over 10 days and I still haven’t received a single update, let alone my money. This delay is unacceptable, especially after being told the refund would be issued promptly. I feel ignored and misled as a paying customer.
If my refund is not processed immediately, I will escalate this matter to all relevant consumer protection authorities. I expect Trip.com and SunExpress to take responsibility and return my funds without further delay.
I purchased tickets from SunExpress, and the payment was successfully deducted from my account. However, I did not receive any ticket information. After contacting customer service, I was informed that the refund would be processed within three business days. It has now been six days, including the ...
On December 14, 2024, I tried to purchase four plane tickets on the SunExpress website. After entering my payment details, the system charged my card, but the confirmation screen froze and then disappeared. I never received any ticket confirmation or booking details. I immediately contacted custome...
I have experienced a recurring issue with SunExpress Airlines several times now, making me doubt their claim of a "system error." I select my flight, pay for the ticket, and the amount is deducted from my card, but I never receive a confirmation email or reservation number. When I call customer ser...
Dear Sunexpress Aviation Co. Customer Service, I hereby wish to draw your attention to my request for a free ticket redemption with my 10 Sunexpress flight credits, for which I have created a file. During this process, I was informed that my flight date and time had been verified, and it was conveye...
I booked a flight through Trip.com, and the ticket was canceled. They claimed the refund was processed, and I received a notification from my bank stating the same. However, shortly afterward, the refunded amount was pulled back from my account without explanation. This cycle has repeated several ti...
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