On 01/03/2025, at 17:54, I placed an order through my own Trendyol GO account using my mother B***** Y*****'s Multinet meal card to purchase four 4-piece lahmacun menus from the Pidem (Kuştepe) store. However, when the Trendyol GO courier arrived, they delivered an order under the name E*** A*****. I immediately connected to Trendyol GO live support, stating that the courier had brought the wrong order and requested that my order be delivered before the courier left. However, when they spoke to the courier, I was told that the restaurant had mixed up the orders, my meal was not with the courier, and they could only offer a refund. Since it was the first day of Ramadan and the meal was for iftar, I insisted on receiving the correct order instead of a refund. Despite attempts to contact the courier and the restaurant, no response was received. As a last resort, I submitted a refund request. However, on 02/03/2025, I received an SMS stating that the refund amount requested, which was ₺1,626.00, had been reduced to ₺61.00, and my refund requests were rejected on the same day. My order included 16 lahmacuns, salads, and four 1-liter ayrans, but the delivered menu contained only one pide, fruit juice, and soup. The order I received had nothing to do with my original order, and not issuing a refund for this clear mistake is an unfair and baseless action, as there was no service provided. The error in the order is not my responsibility and warrants a refund. I requested an invoice through the Trendyol GO app, but it is still not visible in the system. All relevant documents and information are attached. Therefore, I request that this unjust and baseless transaction be corrected and that the payment be made to me. I respectfully submit my request.
On 08.08.2025, I placed an order from Burger King via Trendyol GO (Order No: 1041410705). My order arrived incorrectly, no replacement was made, and I still have not received a refund. Moreover, I was told that only half of the amount I paid would be refunded. I paid ₺710, but was informed that only...
On October 15, 2024, I placed a food order from Trendyol worth ₺413.90 and selected a Pudo delivery cabinet as the pick-up point. However, instead of my order, I received a package with the invoice of someone named M*** F*** and my cargo barcode number. I immediately contacted Trendyol, and they dir...
I am writing to express my dissatisfaction with a recent order placed through the Trendyol GO app. On January 7, 2025, at 6:18 PM, I ordered food from Popeyes. When the order arrived, I found that the items did not match what I had originally ordered. To make matters worse, some of the items I recei...
Hello, today I ordered food from PIZZA LAZZA Yenidogan branch from the Trendyol go application. Although my full address was written in the address section, my order was canceled because the courier could not find my address. And if they committed it as a user error, they do not refund the fee. I do...
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