I am writing to express my dissatisfaction with a recent order placed through the Trendyol GO app. On January 7, 2025, at 6:18 PM, I ordered food from Popeyes. When the order arrived, I found that the items did not match what I had originally ordered. To make matters worse, some of the items I received were not even listed on the Popeyes menu, which made the situation even more confusing. Additionally, the food was cold, and the packaging was of poor quality, leaving a negative impression overall. I contacted Trendyol GO customer support to address the issue, but I was unable to reach a satisfactory resolution. This experience has made me question the reliability of Trendyol GO’s service. I am requesting a full refund for this order and an investigation into how such an error occurred.
On 08.08.2025, I placed an order from Burger King via Trendyol GO (Order No: 1041410705). My order arrived incorrectly, no replacement was made, and I still have not received a refund. Moreover, I was told that only half of the amount I paid would be refunded. I paid ₺710, but was informed that only...
I ordered a 20-piece Nugget Menu from Popeyes via the Trendyol GO app. After waiting for about an hour, I decided to check the app. When I checked, I saw that my meal had been delivered 30 minutes ago. I checked both in front of the apartment and my door, but couldn't find the food. After that, I co...
I placed an order on Trendyol on January 16, 2025, at 5:09 PM, purchasing two items. One of the items was delivered on January 18, but the second item has yet to arrive, even though the delivery date has passed. The tracking system shows it "out for delivery" all day, yet my address is only 15 minut...
On April 16, 2025, I purchased a product sold directly by Trendyol, and it was shipped the same day. On April 17, Trendyol Express marked it as out for delivery and sent me the tracking code via SMS. Just one minute later, I received another message saying they couldn’t reach me. I was at home waiti...
I sell hamburgers through my restaurant on Trendyol GO. On May 24, 2025, I responded to a cancellation request by explaining the situation to a live support representative. I clarified that the hamburger was prepared correctly and that the image clearly showed the patty, lettuce, and pickles. I also...
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