On October 15, 2024, I placed a food order from Trendyol worth ₺413.90 and selected a Pudo delivery cabinet as the pick-up point. However, instead of my order, I received a package with the invoice of someone named M*** F*** and my cargo barcode number. I immediately contacted Trendyol, and they directed me to resolve the issue with Pudo. I delivered the incorrect cargo back to Pudo, but when we searched for the other person's package, it turned out their cargo never arrived at Pudo. I contacted Trendyol again, and they created a request for investigation. That was 1.5 months ago. Despite following up daily and being assured the issue was noted, I learned yesterday that they closed the request, falsely claiming I had stated the matter was resolved. My cargo, which was claimed to have been delivered on October 18 but belonged to someone else, is still missing. I urgently demand a refund, as it is clear Trendyol is not handling this issue fairly.
Here's the translation of the text from Turkish to English:
The package containing food items that I ordered on October 15, 2024, and has still not reached me, was marked as delivered after someone else's package was delivered on October 18. I had chosen the Pudo locker as the 'pick-up' point instead of delivery for my package worth 413.90 TL from Trendyol.
I received a product with the invoice of a person named m*** f*** and my package barcode number from the locker. I contacted Trendyol, and they told me to resolve it with Pudo. I returned the package to Pudo. When we searched for that person at Pudo, thinking my package might have had that person’s barcode number attached, it turned out that their package had not arrived at Pudo. Therefore, I reached out to Trendyol again, and they created a request. I'm talking about 1.5 months ago; they just brushed it off by saying they tracked it and took notes every day.
Yesterday, I learned that they closed the request saying 'we delivered it,' and they even claimed that I stated this. I urgently expect a refund. Enough is enough; it’s clear that Trendyol will not resolve your issue fairly. I am attaching images of the package I received and returned to Pudo; my package is missing, at least refund my money.
On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now s...
On April 13, 2024, I ordered a product valued ₺599 from seller "motosepetim" on the Trendyol platform, with delivery numbers 8308341568 and 9168890785. However, the merchant shipped me an entirely other item. I informed the delivery agent that I would not accept the merchandise and requested a retur...
On July 28, 2025, I placed order number 10387158791 totaling ₺3,064.68, which was handed over to Aras Kargo (Tracking Number 5655*******53). On July 30, 2025, I received an email stating that the order had been delivered; however, no product ever reached me. When I called the cargo branch, they info...
I ordered a product from Trendyol on May 21, 2024, with an expected delivery date of May 24, 2024. The product was shipped on May 21, 2024. On May 29, 2024, I contacted Trendyol, and on May 30, 2024, I called them again. They informed me that they initiated the return process on May 29, 2024, and I ...
On April 16, 2025, I purchased a product sold directly by Trendyol, and it was shipped the same day. On April 17, Trendyol Express marked it as out for delivery and sent me the tracking code via SMS. Just one minute later, I received another message saying they couldn’t reach me. I was at home waiti...
Comments