On March 21, 2024, through Trendyol GO, I placed an order (#9124356730) for bananas and chicken breast from Acıbadem Sadık Hypermarket. As you'll see in the images, an unidentified product arrived, with no visible brand, no expiration date, and half of its label missing. Moments after delivery, I requested a return via Trendyol Assistant, only to receive a notification of rejection about an hour later. When I contacted Live Support, I was informed that the store rejected the request, and Trendyol teams were investigating. Since then, silence.
Now, tell me, do you find your money on the street? I ordered expecting branded goods, yet I received something unidentifiable, which I neither wanted nor paid for, yet I'm forced to pay. Living in a place where neither law nor business ethics seem to exist is exhausting. If I could have left the house when I placed the order, I would have emptied the product in the middle of the store upon return. There's no logic or trust left in ordering online. From now on, neither I nor my family will use Trendyol GO. Shame on you for whatever you gained from us until now!
On March 24, 2024, I made a purchase with order number 8257354374 on Trendyol. The seller quickly handed it over to Trendyol Express the following day. It kept getting moved from one warehouse to another within Istanbul, but for some reason, it just couldn't manage to leave the city. After reporting...
On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now s...
On January 12, 2024, I ordered a full chicken sandwich from TrendyolGO, but the Trendyol GO courier delivered only half of it. Despite informing the courier that the order was for a full sandwich, he insisted on contacting the store, suggesting they might offer a refund or send an additional item. I...
On 08.08.2025, I placed an order from Burger King via Trendyol GO (Order No: 1041410705). My order arrived incorrectly, no replacement was made, and I still have not received a refund. Moreover, I was told that only half of the amount I paid would be refunded. I paid ₺710, but was informed that only...
I placed an order on June 23rd, but it still hasn't arrived. To make matters worse, when I contacted Trendyol about the missing order and requested a refund, they informed me I would have to wait an additional 6 days for the refund process to even begin! This is on top of the month I've already been...
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