I bought a pair of shoes on April 3, 2025, through Trendyol, and I truly regret the experience. After just a few wears—maybe the third or fourth time—I noticed a clear manufacturing defect. The structure felt off, and it was obvious something was wrong with the build. I sent the shoes back, hoping for a fair resolution, but to my shock, Trendyol rejected the return, claiming the item couldn’t be resold. That’s precisely the issue—it can’t be resold because it’s defective! I can’t believe I paid ₺6,400 for a product that fell apart after minimal use. Instead of standing behind the quality of the items they sell, they’re making excuses. I feel deceived and will absolutely think twice before trusting this platform again.
Trendyol watches from the sidelines as its customer suffers, doing nothing to help. I purchased a product from the Trendyol shopping site that turned out to be defective, and I wanted to return it. I sent the item, worth thousands of ₺, back to the seller, who kept it for almost a month, claiming it...
On April 16, 2025, I purchased a product sold directly by Trendyol, and it was shipped the same day. On April 17, Trendyol Express marked it as out for delivery and sent me the tracking code via SMS. Just one minute later, I received another message saying they couldn’t reach me. I was at home waiti...
The seller on Trendyol sent me faulty goods, and I ended up having to return it. They refused to take it back, fixed it, and then shipped it back to me after I tried to return it. When dealing with a faulty product, I did not anticipate this. Customer care from Trendyol has been completely unhelpful...
On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now s...
Trendyol is no longer the trustworthy platform it used to be. They now side with sellers and leave buyers in a tough spot. They claim there's a one-month return policy, but that clearly doesn't apply in practice. My family and I used to be regular Trendyol customers—unfortunately, not anymore. For e...
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