On April 16, 2025, I purchased a product sold directly by Trendyol, and it was shipped the same day. On April 17, Trendyol Express marked it as out for delivery and sent me the tracking code via SMS. Just one minute later, I received another message saying they couldn’t reach me. I was at home waiting for the delivery. They falsely claimed to have attempted delivery and not found me. When they called, they hung up after just 3 seconds, so I couldn’t even answer. When I called Trendyol Express, they apologized and said it would be delivered the next day. But the following morning, I received the same message again. When I called Trendyol customer service, they told me the item was damaged during shipping. I said I didn’t want a refund and preferred a replacement, but no one followed up. I truly regret shopping with Trendyol.
I placed an order on Trendyol on January 16, 2025, at 5:09 PM, purchasing two items. One of the items was delivered on January 18, but the second item has yet to arrive, even though the delivery date has passed. The tracking system shows it "out for delivery" all day, yet my address is only 15 minut...
Although I placed my order on Trendyol on April 22, 2025, the products have still not been delivered to me as of May 2, 2025. My address and phone information are correct, yet no one has called or attempted delivery. I even stayed home all day on the expected delivery dates to make sure I wouldn't m...
I ordered a product from Trendyol on May 21, 2024, with an expected delivery date of May 24, 2024. The product was shipped on May 21, 2024. On May 29, 2024, I contacted Trendyol, and on May 30, 2024, I called them again. They informed me that they initiated the return process on May 29, 2024, and I ...
Trendyol’s post-sale service is nonexistent. I bought a product on November 1, and on Saturday, Aras Kargo brought it near my home. Since I was alone at home and unable to assist, they took the package back. On Monday, they claimed they attempted delivery but took it back, saying the address was inc...
On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now s...
Comments