If Travelocity refuses to refund a canceled flight credit they issued;
• Contact Travelocity support via phone or chat and clearly state that you are requesting a cash refund instead of unused flight credit
• Provide your booking number, cancellation date, credit amount, original payment method, and screenshots or emails showing the issued credit
Ask them to;
• Explain why the refund was issued as credit instead of cash
• Confirm whether the airline allows a cash refund under its fare rules
• Convert the credit back into a refund to your original payment method
If the problem persists;
• Keep all cancellation emails, fare rules, and chat transcripts
• Contact the airline directly to confirm refund eligibility and share this with Travelocity
• Dispute the charge with your card issuer if eligible
• File a complaint on Xolvie to seek escalation, refund enforcement, and accountability
Related Complaints
Where's My Refund Travelocity? Canceled Flight Due To Their Mistake!
After booking flights through your platform, I had to cancel because of problems that were your fault, not mine, got an email confirming that I would get my money back, but I still haven't seen it in my account. This lack of responsibility on your part is not okay. The flight was cancelled because o...