Travelocity's Deceptive "Free Cancellation" Policy

Justin
May 29, 2024 11:34 AM56

Thanks to Travelocity's alluring offer of free cancellation up to 24 hours, booked a hotel through them. With full confidence, as they openly advertise professed flexibility. Yet somehow, unanticipated events forced me to cancel my trip just days before it was supposed to depart, but I was taken aback to discover that my hotel insisted on a minimum of 48 hours' notice for cancellations, rather than the 24 hours that Travelocity had informed me of. in the hopes of getting this problem fixed reached to Travelocity, the virtual agents just pointed me in the direction of the hotel's policies and offered no actual assistance, I didn’t give up, reached out via social media, same thing happened, impersonal, generic replies. I have a hotel bill that I can't use. Thx for all.

Comments

Similar Complaints

Travelocity Charged Me Despite Free Cancel and Pay At Property Option

William
May 30, 2025 10:22 AM88

Making a hotel reservation via Travelocity proved to be somewhat annoying. The listing mentioned "free cancel" and "pay ...

Where's My Refund Travelocity? Canceled Flight Due To Their Mistake!

Cynthia
June 4, 2024 12:40 PM75

After booking flights through your platform, I had to cancel because of problems that were your fault, not mine, got an ...

1

Hotel Canceled My Reservation, No Refund From Agoda

Aziz
September 6, 2023 4:43 PM272

I booked a hotel through agoda.com, but my experience has been nothing short of a nightmare. The hotel canceled my reser...

Hotels.com's Last-Minute Cancellation and Broken Promises

Çağla
Çağla
Hotels.com
October 3, 2023 5:15 PM110

I booked a room through Hotels.com, but the hotel contacted me directly, urging me to cancel due to a "price update." In...

Hotels.com's Last-Minute Cancellation and Broken Promises
Hotels.com's Last-Minute Cancellation and Broken Promises
Hotels.com's Last-Minute Cancellation and Broken Promises