After booking flights through your platform, I had to cancel because of problems that were your fault, not mine, got an email confirming that I would get my money back, but I still haven't seen it in my account. This lack of responsibility on your part is not okay. The flight was cancelled because of your mistake, with technical problems... thx to your talents, I no longer have the money originally invested, which has caused me a lot of trouble and financial stress as I wasn't able to enjoy my planned trip because I had to spend more time and money making other plans. The only things this situation has done for me are make me angry and sad. I expect Travelocity to take full responsibility for its mistakes and give me my refund right away. Not doing that shows that you care about your customers and are honest as a business.
On July 8, 2025, I was attempting to check in for my connecting flight from Tokyo to Istanbul when I was shocked to discover that Trip.com had canceled my ticket without informing me. I was left stranded at the airport, with no prior email, message, or app notification about the cancellation. This ...
I received a confirmation message from Tickets.com saying that my flight ticket was approved. However, when I checked the airline's system directly, there is no record of my booking at all. This is completely unacceptable—my flight is scheduled for today, and because of this issue, I won’t be able t...
I booked a hotel through Trip.com but accidentally selected the wrong date—just one day later than intended. As soon as I realized the mistake, I canc...
I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...
I am writing to express my extreme dissatisfaction and frustration regarding the cancellation of my reservation on your website on June 11th, and the subsequent delay in receiving a refund. This experience has left me utterly disappointed with your service and has compelled me to share my grievances...
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