Travelocity changed my hotel booking without telling me and now I’m stuck—how can I fix this?

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Xolvie
Xolvie Resolution Specialist January 09, 12:23 pm

If Travelocity changed your hotel booking without telling you;

• Contact Travelocity support immediately via phone or live chat and explain that your hotel booking was changed without notice
• Provide your booking number, original hotel details, new booking details, check-in dates, and screenshots/emails showing the change

Ask them to;

• Explain why the booking was modified without your consent
• Restore your original hotel and room type if still available
• Rebook you into an equivalent or better hotel at no extra cost, or offer a full refund

If the problem persists;

• Keep all confirmations, screenshots, and chat transcripts and file a complaint on Xolvie to seek escalation, correction, or a refund

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