My First Transavia Flight Began With Disrespectful Customer Service

On September 14, I arrived at the check-in counter at Ankara Esenboğa Airport for my 2:30 PM Transavia flight to Paris.

Unfortunately, what should have been a routine check-in process turned into a very unpleasant experience due to the behavior of two members of the ground staff. While reviewing my passport, both employees displayed an unnecessarily hostile attitude. They repeatedly gave me angry looks and spoke to me in a rude and disrespectful manner. Without properly explaining the situation or attempting to assist me, they stated, “We cannot allow you on the flight because you have an overstay.”

The way this information was communicated caused me significant stress and discomfort. Rather than providing professional guidance or helping me understand the issue, the staff appeared uninterested in assisting me and behaved as though they were being forced to do their jobs.

After taking back my passport, I personally reviewed my travel documents and showed my exit stamp, which clearly demonstrated that there was no issue preventing me from traveling. I ultimately resolved the situation myself without any support from the Transavia staff.

Throughout the entire interaction, I received no assistance, no clarification, and no effort to help resolve the misunderstanding. As a passenger, I found this treatment unacceptable and far below the standard of professionalism I expected from an international airline.

My booking reference is ICFDMZ.

I attempted to contact customer service regarding this incident, but I was unable to reach anyone because it was outside business hours.

This was my first experience flying with Transavia, and unfortunately it left a very negative impression. No passenger should be treated in such a dismissive and disrespectful manner, especially during a stressful travel process.

I respectfully request a formal apology regarding the treatment I received and ask that the conduct of the employees involved be reviewed. I also request that appropriate feedback or corrective action be provided to ensure that other passengers do not experience similar treatment in the future.