Track718 marked my package as delivered but I didn’t receive it. How can I file a claim for a failed delivery?

If Track718 marks a package as delivered but you haven’t received it, the most effective way to dispute a failed delivery is to demand a proof of delivery and the opening of a formal investigation, making sure there is written documentation from the very first contact.

Here are some practical steps:

• Check the delivery status: Save screenshots showing the “delivered” status, along with the date, time, and any additional details displayed in the tracking information.

• Request proof of delivery: Contact them stating “delivery marked as completed but not received.” Explicitly ask for proof of delivery (signature, recipient name, photo, or delivery location).

• State non-receipt clearly: Put it in writing that you did not receive the package and did not authorize any third party to receive it. Also mention whether the address was accessible on that day.

• Demand an investigation and timelines: Request that a formal investigation be opened, ask for a case number, and request an estimated resolution date (redelivery or compensation).

• Keep all records: Save emails, forms, and responses to support your claim in case the process is delayed.

If you’re facing a similar situation, join the discussion and see how others have resolved it.