Xichen Track718 Shipment Marked Delivered Not Received
I used the Xichen shipping service for a dual‑camera drone, with reference number AM00304145279TN, which according to the information provided should have arrived in Uruapan, Michoacán, México within the first seven days because I paid for shipping. I made the request and payment on January 28, but the product has still not been delivered. When I asked about the status, I was directed to the Track718 page, where the status now appears as “delivered” as of yesterday, even though I have not received any package at my address. This situation is causing me inconvenience and loss of time, since I have already waited much longer than the promised delivery time. Given that I no longer intend to wait another month for another drone and the shipment has not been truly delivered to me, I request a full refund of the amount paid as soon as possible.
I placed my order and made the payment on January 28, but the product still has not reached me. The tracking page shows that it was delivered, but I never received the package. I have not received any response from the brand for a month, and my problem has not been resolved. This situation has caused me inconvenience, and I am requesting a full refund.
