Track718 Marked My Moodxa Package as Delivered but It Was Never Delivered
My name is Tiffany Gibbs, and I placed an order from the brand/seller Moodxa on 01/26/2026 for eight two‑piece fitted joggers with jackets in different colors, at a price of $24.99 each. The shipment was sent to my address at 1527 West **nd Street, Jacksonville, Florida, 322**. Although I waited for this package for over a month, the tracking suddenly showed that it was delivered on February 28th, 2026, at approximately 17:49. The system also shows that someone signed for the package, but this is not true. No delivery was made to my home, no one at my address signed for any package, and nothing was left at my door or with a neighbor. This means the delivery information is incorrect, and I feel my package has either been misdelivered or mishandled. I contacted Moodxa about this issue, and they directed me to your company, stating that the shipment was in your hands for safe delivery. I expect a clear investigation into where my package was actually delivered, including a check on the driver and the signature that was recorded, because I will not allow anyone to steal from me or falsely mark an item as delivered. I request that my full order be either delivered to me without further delay or that I be refunded in full for the entire amount I paid. I also expect a written explanation of how a delivery can be marked as completed with a signature when no one at my address received or signed for anything. I can be reached by phone at 904‑891‑89** for any additional information needed to resolve this matter quickly.
