My shipment with Track718 was lost and there is no tracking. How can I demand a refund?

If a shipment is “lost” and there is no tracking on Track718, the most effective way to demand a refund is to file a claim with the seller/shipper (store or marketplace) and the carrier, because Track718 states that it is a third-party tracking platform and that for lost or undelivered shipments you must contact the seller/shipper or the carrier directly.

Here are some practical steps:

• Gather evidence: Take screenshots showing no tracking updates, the tracking number, purchase date, proof of payment, and invoice.

• Identify the actual carrier: In Track718, manually select the correct carrier if multiple options appear (sometimes it doesn’t detect it correctly).

• Contact the seller (key step): Demand a “reshipment or refund” for the lost shipment, attach your evidence, and request a clear response deadline.

• Open a dispute where you paid: If they don’t respond, open a dispute through the marketplace or your payment method, attaching tracking screenshots and copies of your communications.

This is the information we have, but if you have additional ideas based on your experience, please share them on Xolvie.