On June 25, 2025, I purchased a burgundy dress with the code 25y3fım003 from the Touché Privé website under order number #801526. I returned the item within the return period, no later than July 24, using Touché Privé’s contracted shipping company and the return code provided on their website. However, to this day, I have not received any positive or negative response, and my refund has not been issued.
I emailed customer service on July 24 and was told that I would receive a response within 14 business days, but that period has long passed and I still have not heard anything back. I also tried calling customer service, but the calls were never answered.
I request that the $44 refund I paid by credit card be processed as soon as possible and that I be provided with clear information regarding the status of my refund.
On May 20, 2025, I purchased multiple items from the Touché Privé website under order number #778850. I returned the products within the return period using the company’s contracted shipping service and the return code provided on their website. As shown in the attachment, the return reached the com...
On June 28, 2025, I returned the items from my #807780 order, which I had purchased from the Touché Privé website. My return reached the seller on July 11, 2025. My return shipping tracking number is 5185*******56. The items I returned included a 100% cotton oversized blue shirt and a navy pleated s...
In my order number 801384 from Touché Privé, I returned several items with the tracking number 5183*******26, which were delivered to you on 01.07.2025. Despite trying multiple times and waiting for a long time, I haven’t been able to reach anyone through your customer service number 08502550325. I ...
In May, I purchased a dress from Touché Privé’s official website with order number 779519 and returned it mid-month by shipping it from Kayseri. After the return, I did not receive any notification or confirmation email. After waiting one month, on July 10, I emailed the brand because the refund sti...
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