On June 28, 2025, I returned the items from my #807780 order, which I had purchased from the Touché Privé website.
My return reached the seller on July 11, 2025.
My return shipping tracking number is 5185*******56. The items I returned included a 100% cotton oversized blue shirt and a navy pleated skirt–shirt set.
Although I was informed on July 16, 2025 that “the process has been initiated,” no refund has been issued to my credit card, even though four months have passed as of today. I completed the return process fully in accordance with the distance sales agreement. I am expecting a refund of $46 in total, but I cannot see the discount breakdown anywhere.
During this period, I contacted customer service three times by email. Each time, they apologized for the delay and claimed the process had started, yet I still received no results. This is the first time I have experienced such an issue, and I have been left completely disadvantaged.
I request that my refund be issued immediately, that an apology be offered for the inconvenience I have experienced, and that compensation be provided for both my financial and emotional distress.
On June 25, 2025, I purchased a burgundy dress with the code 25y3fım003 from the Touché Privé website under order number #801526. I returned the item within the return period, no later than July 24, using Touché Privé’s contracted shipping company and the return code provided on their website. Howev...
On May 20, 2025, I purchased multiple items from the Touché Privé website under order number #778850. I returned the products within the return period using the company’s contracted shipping service and the return code provided on their website. As shown in the attachment, the return reached the com...
In my order number 801384 from Touché Privé, I returned several items with the tracking number 5183*******26, which were delivered to you on 01.07.2025. Despite trying multiple times and waiting for a long time, I haven’t been able to reach anyone through your customer service number 08502550325. I ...
On May 29, 2025, I made a purchase from the Touche Prive website. I decided to return part of the order by exercising my right of withdrawal under the Distance Selling Regulation and shipped the items back on June 3, 2025. According to the courier tracking system, the returned products were delivere...
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