In May, I purchased a dress from Touché Privé’s official website with order number 779519 and returned it mid-month by shipping it from Kayseri. After the return, I did not receive any notification or confirmation email. After waiting one month, on July 10, I emailed the brand because the refund still had not been issued. Their accounting department replied the same day, apologized for the delay, and said the refund would be processed as soon as possible. However, even though I emailed again in July, August, and September, I never received another response. I also tried calling customer service, but the line either disconnected or the wait times were so long that I couldn’t reach anyone.
Even though it is now November, the $36 refund I paid by credit card has still not been issued. Despite all my attempts to contact them, I have received no resolution, and my problem continues. I request that my refund be processed as soon as possible.
On June 25, 2025, I purchased a burgundy dress with the code 25y3fım003 from the Touché Privé website under order number #801526. I returned the item within the return period, no later than July 24, using Touché Privé’s contracted shipping company and the return code provided on their website. Howev...
On July 17, I returned order #824406, which included three shirts and three dresses I had purchased from Touché Privé, via Aras Kargo. Despite the total purchase amount of ₺8,695, I have not yet received my refund. Since the beginning of the return process, I have not received any update or notifica...
On June 4, I made an online purchase worth ₺1511 through Touché Privé. I returned the product on June 10, and I was informed that it had been received by the company. However, even after nearly four months, my refund has still not been deposited into my account. During this time, I was only able to ...
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