I purchased a pair of boots from Torrid's online store, with the intention of wearing them during the upcoming season due to their discounted price. Unfortunately, upon receiving the package and testing out the boots, I found them to be incredibly uncomfortable. The toe area felt uncomfortably snug, which made my big toe ache, and the shoes didn't have the same stylish appearance as they did in the pictures. I received a return label from customer service and promptly sent the boots back to the shipping company after two days. It has been a fortnight, and I am yet to receive my refund. The live chat support consistently provides me with repetitive responses, and my emails have gone unanswered. Why is it such a challenge to get in touch with a customer service representative? I would like a refund for my purchase. I have come across some discussions on forums where customers mentioned receiving gift cards instead of the refunds they requested. I'm not interested in that.
For some time, I was a devoted client of Stradivarius, but lately my experience has caused me to regret every purchase. Nearly two months ago, I returned a pair of boots using all the correct procedures. I first got an email declaring my refund in process. Weeks passed without any indication of the ...
The sandals I purchased were not comfortable, and unsurprisingly made the choice to make use of the 30-day free return policy, and again unfortunately, it's been more than two weeks, and I still haven't received any additional updates or confirmation regarding my refund or exchange order. followed t...
I bought boots from Pull and Bear online on January 19th. The boots were too big, and I returned them on February 9th because they were not my size. I paid for the boots with a Gift Card. Although 23 days have passed since my return approval, the refund has not been reflected in my Gift Card balance...
I purchased a pair of The North Face boots as a Valentine’s Day gift for my partner. However, we didn’t like the model and wanted to return them, only to be denied a refund—despite the fact that only two days had passed since the purchase. The store staff refused to accept the return, claiming that...
The size chart provided by Torrid is unreliable. I've purchased items from various brands in the past and have seldom come across any problems with sizing. Surprisingly, the last two dresses I purchased from Torrid ended up being larger than expected, almost a size too big, even though I followed th...
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