I booked a flight through Opodo from Cairo to Stuttgart with Pegasus and Ajet for 2 April, and at no point during the booking process was it mentioned that this was a self-transfer connection. Only after completing the booking, when the airlines sent me two different booking numbers, did I realize that the journey had been arranged as a self-transfer. I contacted Opodo customer service to clarify this and was told that they allegedly cannot know before the booking whether flights are self-transfer and that this is decided only by the airlines. I find this explanation unacceptable and misleading, because as a customer I rely on Opodo to clearly show such essential information during the booking process, before I pay. Discovering this only after purchase makes me feel deceived and leaves me with a connection that carries additional risk and responsibility that I did not knowingly accept. I am based in Germany and I request a full refund of this booking, as the self-transfer character of the trip was not transparently indicated before purchase. In addition, I expect Opodo to update and improve the way this information is displayed so that future customers are clearly informed about self-transfer flights before they complete payment, and do not experience the same problem.
I booked a flight from Izmir to Stuttgart through Opodo for June 9, 2024, scheduled for 7:25 a.m. However, Corendon Airlines canceled the flight and sent me an email notification. Despite repeatedly contacting Opodo to request a refund, they have yet to return my payment, and they continue to displa...
Opodo changed my original Adana-Antalya (6:10 AM - 7:15 AM) and Antalya-Vienna (4:05 PM - 5:05 PM) flight to an impossible itinerary: Adana-Antalya followed by a 7:30 AM Antalya-Vienna connection. This change left me only 15 minutes to clear security and passport control before boarding, which is si...
On September 15, 2025, I tried to purchase a Wizz Air flight ticket from Bucharest to Hamburg through Opodo. However, the website displayed an error message, so I assumed the booking had not been completed and purchased a ticket again from another platform. Later, I discovered that the ticket had ac...
In July, I purchased a round-trip standard ticket from Sabiha Gökçen to Berlin Brandenburg through Mytrip (Reservation No: 30****), and I paid by credit card. However, Mytrip failed to mention that the outbound flight was operated by BBN Airlines on behalf of Ajet. I only discovered this by coincide...
I had a flight scheduled with Pegasus Airlines on October 18, 2023, departing at 23:05. One day prior to my flight, I contacted Pegasus to inquire about any changes, but mistakenly called eDreams customer service instead. Without clarifying the mix-up, they requested my flight information, entered i...
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