I can't access my TikTok account because it's linked to an old phone number; how can I solve this?

If a user cannot access their TikTok account because it is linked to an old phone number, there are several solutions that can help regain access:

• Sign in with an alternative method: If the account is associated with an email, you can select “Forgot your password?” and choose the reset by mail option instead of phone number.

If the account is linked to another social network such as Facebook, Google, or Apple, you can also try to log in through those means.

• Update phone number: Once the user logs in, they must go to “Profile” > “Settings and privacy” > “Manage account” > “Phone number” and update it with a new one. It is advisable to verify the new number immediately.

• Contact TikTok support: If you cannot access via email or social networks, you must go to the help section in “Settings and privacy” > “Report a problem”. In the form, you must explain the situation and provide details such as username and any relevant information.

If your problem is still not resolved, you can file a claim with Xolvie. This can help you respect your rights as a consumer and solve the problem properly.