Unresponsive TikTok Support Delays Account Recovery for Locked-Out User

I'm writing regarding my TikTok account with the username “Patrickrobinson8,” which I have been unable to access for about three weeks. I have lost access to both the email address and the phone number linked to this account, so I cannot receive verification codes or reset my password through the usual channels. Because of this, I completely locked out of my own account. I usually logged in to this account using an iPhone. The last time I can clearly remember accessing the account was approximately one to two years ago, but the access problem started about three weeks ago when I realized I could no longer use my old email or phone number. I contacted TikTok support about this issue and was told that I needed to wait while they handled it, but I have been waiting and there has been no resolution so far. I kindly request your support to help me regain access to my TikTok account by updating my contact details, such as the email address and phone number, through any verification method you deem appropriate. I also ask that my account be secured after this process so that I can continue using it safely.