Surveylama Account Disabled Without Explanation

I have been using Surveylama from the United Kingdom for about one month and recently encountered a serious problem with my account and payout. This week, my payout was blocked and my account appears to have been disabled without any clear explanation, even though I had a balance of £20.42 in my Surveylama account. I also have a screenshot showing that my payment request for £20.42 was confirmed and would be processed, but after that nothing was paid out. Despite this confirmation, I have not received the payment, and my account is no longer usable. I contacted Surveylama support via the in‑platform messaging/contact option, but I have not received any reply at all. There has been no information about any supposed violation, no warning, and no reason given for disabling the account or blocking the payout. My Surveylama account is registered with the email address scott98***@gmail.com. I request that my account situation be reviewed, my account reactivated, and my pending payout of £20.42 be paid to me as soon as possible. If there is any claim that I have violated the rules, I ask that it be clearly explained and documented so that I can respond appropriately. I expect Surveylama to resolve this issue promptly and to ensure that users are not left without information or access to their earned balance.