SurveyLama £20.16 PayPal Payout Marked Paid but Not Received

I requested a payout of £20.16 via PayPal from Surveylama on 21 September 2026. In my Surveylama account which is (sandycol***@gmail.com), this amount appears under “Payments made” as if it has been paid via PayPal, but nothing has actually arrived in my PayPal account and no payment has been sent to my PayPal email. To resolve this, I contacted Surveylama support three times in a row through their support system, but I have not received any response at all. I find it unacceptable that a payment is shown as made while the money has never been transferred, and that support does not respond to multiple messages. I request that the £20.16 payment be sent promptly to my PayPal account or that I am clearly informed of the reason why it has not been paid, and that the necessary correction is made without any further delay.