On December 14, 2024, I purchased two China Southern Airlines tickets from Istanbul to Hong Kong through eDreams TR. However, before our travel date, the airline canceled the flights. Following the cancellation, I immediately requested a refund. Both eDreams and China Southern Airlines initially as...
On July 23, 2025, I traveled with China Southern Airlines flight CZ8065 from Guangzhou to Istanbul. Upon arriving at Istanbul Airport, I discovered that the wheels of my suitcase had been broken during the flight. Immediately, I reported the damage to Çelebi Ground Services at the airport, and they...
I purchased a ticket from China Southern Airlines for a flight from Istanbul to Seoul with a transfer in China. However, upon arrival in Seoul, we were denied entry and forced to return. Instead of fulfilling their obligation to return us to our home country without charge—as international airline r...
On March 19, 2025, I flew from Istanbul to Thailand with China Southern Airlines, and I experienced an extremely upsetting incident—cash was stolen directly from my checked baggage. I expected basic security and accountability, especially from an international airline, but there was none. After dis...
I traveled with China Southern Airlines on flight CZ8065 from Tokyo to Istanbul, and my experience was incredibly frustrating. According to my ticket, I was entitled to: 2 checked bags (23 kg each), 1 cabin bag (8 kg), and 1 personal item. However, my 10 kg cabin bag was refused at the gate, eve...
I purchased a round-trip flight to Japan with China Southern Airlines, including a layover. Everything seemed fine until we returned home and started unpacking. To our shock, we discovered that the electronic items we had purchased in Japan were stolen from our checked baggage. This is the first ti...