TOD TV Derby Broadcast Kept Freezing, Ruining the Match

I am a Tod TV Süper Dolu package subscriber and on 26.10.2026 at around 9:45 p.m., during the biggest derby match, the broadcast on my TV application constantly froze and I could not watch the match properly. The freezing problem continued until the end of the game and I was unable to benefit from the service I paid for during the most important broadcast. I was using the Tod TV application on my television and despite waiting for the broadcast to improve, restarting the TV and the app, the problem did not resolve during the match. I could not reach Tod TV customer service during or after the match, so I was not able to get any support or explanation. Due to this experience, I request compensation for the derby match that I could not watch because of the freezing problem, such as a refund or an appropriate compensation on my subscription, and I also expect the technical problem on the Tod TV TV application to be investigated and resolved so that similar issues do not occur in future important matches.