eDreams Prime Keeps Charging Despite My Cancellation Request

I am an eDreams Prime user in Cape Town, Western Cape, South Africa. On 08/06/2026 I submitted a formal cancellation request for my eDreams Prime subscription and sent you a written termination notice, however my subscription has not been cancelled. Despite my clear cancellation request, on 28/09/2026 and again on 27/10/2026 amounts of R229 were charged to my account for eDreams Prime. I find it unacceptable that I am still being billed after requesting cancellation and providing written proof of my intention to terminate the service. I request the immediate and full cancellation of my eDreams Prime subscription and a full refund of the R229 debited on 28/09/2026 and 27/10/2026, as well as any other Prime charges that may have been taken after my first cancellation request on 08/06/2026. I kindly ask you to review my previous cancellation communication and resolve this issue as soon as possible.