I am frustrated with Sunexpress regarding their Your Benefits program. In April, I took a flight with Sunexpress, but at that time, the Your Benefits program was under maintenance, so I couldn’t register my flight. When the program was finally back online, I attempted to add my flight, only to receive a message stating that flights older than three months could not be added due to time limits.
How is it fair that I couldn’t register my flight because the program was down? This is completely unacceptable. I demand that Sunexpress make the necessary adjustments so that I can register my flight, as the delay was due to their system maintenance, not my actions. Please resolve this issue immediately.
SunExpress updated their Benefits points account and membership system in September 2023. During this period, I couldn't register as a member or log my flights into the system. Since October, I've been traveling regularly with SunExpress and accumulated points from my flights. However, the new syste...
Hello, I'm extremely frustrated with SunExpress. On the "My Reservations" page, I'm unable to purchase the SunFlex3 service for my already booked flight due to a system error. The system displays an error screen without any explanation and only offers an option to accept the error. When I click "OK...
Hello, Last year, my spouse and I flew with SunExpress Airlines, and I requested that my miles be added retroactively. Over the past year, I have called and written several times, and each time I was told the miles were added. However, due to system issues, I couldn’t manually add them, but the sta...
SunExpress continues to cause frustration with unresolved issues in its mobile app. After their 2020 app update, the system failed to record my flights for 2-3 years. Previously, 10 flights earned a free one, but now they require customers to manually register flights—a process they didn’t notify us...
I’m beyond frustrated with SunExpress right now. My flight is less than 36 hours away, and despite countless attempts, I’ve been completely unable to check in—both through the official website and the mobile app. I’ve entered every single detail correctly, multiple times, on different devices, at di...
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