On October 9, 2024, I was scheduled to fly from Izmir Airport (ADB) to Samarkand Airport at 20:40. I arrived at the airport around 17:30 and noticed a large group in front of the SunExpress office. That’s when I found out my flight had been canceled. I was informed that the earliest available flight would be on October 16. After speaking with a staff member, I was given the option to either rebook for the 16th or request a refund. Since I couldn’t take more time off work, I chose the refund and received a voucher. I booked my ticket through a third-party, and the refund was processed.
The real issue arose the next day, October 10, when I found out that the flight actually took place at 23:18 and landed in Samarkand. I was never informed, despite asking if the situation might change and if I should wait. I was told there was no chance of the flight going ahead, which was clearly wrong. This misinformation led to unnecessary taxi costs—₺300 for departure and ₺400 for return.
In addition, I had paid €40 for extra legroom seats (18C), totaling ₺1,596.57. On October 15, I received an email stating that I couldn’t use my seat because I didn’t board the flight and that this was my responsibility. They ended the email by thanking me for my understanding, which is quite frustrating under the circumstances.
I have already contacted the Directorate General of Civil Aviation and have been told to follow up if no resolution is reached. If I don’t receive a positive response within 24 hours, I will proceed with formal complaints to:
Consumer Court
Directorate General of Civil Aviation
CIMER
AirHelp Plus (Germany-based passenger rights service, already submitted)
I am seeking compensation of €400 for the flight cancellation and €40 for the seat fee.
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