I contacted SunExpress customer service on December 4, 2024, at 11:00 AM to reschedule my flights: Izmir-Berlin on December 7 (11:50 AM) and Berlin-Izmir on December 10. The agent informed me I could reschedule by upgrading to the Sun Classic package and paying an additional fee of around 300-400₺. I agreed and paid 3,216₺ to upgrade my package. However, before completing the rescheduling, the call was disconnected.
When I called back, I was told the price difference for rescheduling was now 3,000-4,000₺. Upon objecting, I was informed the previous agent provided incorrect information and that the 72-hour window for changes had passed. I requested the call recording to be reviewed, and customer service assured me I would receive a response within 48 hours. However, as of December 6 at 12:55 PM, I have received no update.
With less than 24 hours to my flight, I still don’t know if my ticket can be rescheduled or if this issue will be resolved. SunExpress has failed to provide timely assistance, and my repeated attempts to escalate the matter have been ignored. This level of service is unacceptable. I demand immediate action and a resolution to this situation. Complaint ID: Sun-09317107.
I purchased a ticket from SunExpress on October 28, 2024, for a December 22, 2024, flight from Diyarbakır to Düsseldorf and a return flight on December 29, 2024. When I checked the price again on November 17, 2024, I saw that the fare had dropped by ₺2000. I contacted SunExpress to request a free c...
I had to cancel my flights (Adana–Izmir on 07.05.2025 and Izmir–Adana on 11.05.2025) due to my daughter's health issues. On 02.04.2025, I contacted SunExpress customer service. I was informed that by upgrading my ticket package for an additional fee, I could cancel the flights and receive a full ref...
I am writing to formally file a complaint against SunExpress Airlines regarding the irresponsive resolution of a refund request related to delayed luggage. On 8/16/2023, I had the unfortunate experience of traveling with SunExpress Airlines on Flight LH9576 from Munich, Germany to Izmir, Turkiye. Re...
On October 4, 2024, I was supposed to fly from Izmir to Frankfurt on SunExpress flight XQ970. However, when I arrived at the counter to get my boarding pass, I was told my flight was canceled because my green passport had less than 3 months of validity left. Despite entering my passport details duri...
I purchased a ticket from SunExpress for July 15, 2024 (PNR: fe343m) from Pristina to Izmir. However, SunExpress changed the flight date to July 13, 2024, rerouting via Antalya without informing me while I was abroad. When I arrived at the airport on July 15, 2024, I was informed that no such flight...
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