SunExpress rescheduled my August 18th flight XQ841 from London to Izmir to August 19th, asking me to contact customer service for approval or rejection as mentioned in your email. When I called your call center to discuss my inconvenience regarding the one-day delayed flight, I couldn't get through at all. While hourly delays can be somewhat understandable, postponing the flight by a whole day when my travel is imminent was an unpleasant surprise. Your call center says to call back if the flight is not within 24 hours. So, how does your call center plan to resolve my accommodation issue related to the rescheduled return flight within 24 hours (assuming we can even get through, which is doubtful)?
I contacted SunExpress customer service on December 4, 2024, at 11:00 AM to reschedule my flights: Izmir-Berlin on December 7 (11:50 AM) and Berlin-Izmir on December 10. The agent informed me I could reschedule by upgrading to the Sun Classic package and paying an additional fee of around 300-400₺. ...
My Sunexpress flight XQ840 from Izmir ADB to London Stansted on July 18 was delayed despite Izmir ADB Airport being open at 11:30 PM. I received an email at 1:41 AM stating the flight was canceled. According to regulations, for international flights between 1500 km and 3500 km, I am entitled to a €4...
My SunExpress flight from Ercan (Nicosia) to Stuttgart was delayed by 14 hours. Since it involves a connection through Antalya, the total delay extends beyond a full day. Unfortunately, there's no SunExpress office at the airport to address this issue. We've been rebooked on a July 2nd flight with a...
I purchased a ticket from SunExpress for July 15, 2024 (PNR: fe343m) from Pristina to Izmir. However, SunExpress changed the flight date to July 13, 2024, rerouting via Antalya without informing me while I was abroad. When I arrived at the airport on July 15, 2024, I was informed that no such flight...
I purchased a SunExpress ticket for August 9, 2024, with a 09:05 flight from Çukurova to Antalya, and then connecting from Antalya to Zurich. Upon contacting customer service, I was incorrectly informed that my flight was canceled, and I was advised to request a refund. I proceeded with the refund, ...
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