Lingoda Sprint Program Denies Reward Over Undisclosed Eligibility Rules

Despite paying to participate in Lingoda's Sprint Program, I encountered an issue involving unclear and undisclosed terms and conditions. During the registration process, there was no warning or information stating that users who had previously held a Lingoda Flex subscription would be ineligible for rewards. This restriction is included in the Sprint Program's terms and conditions, but it is not clearly disclosed on the registration page.

If the Sprint Program is exclusively intended for new customers, the system should not have allowed me to register and complete the payment in the first place. However, after I paid for the program and successfully completed it, Lingoda refused to award me the promised reward, claiming that the program was only available to new customers. In its responses, Lingoda's support team even acknowledged that this restriction had not been communicated transparently. Nevertheless, they refused to reconsider their decision or grant me the reward.

This situation shows that Lingoda misleads customers during the registration process and enforces restrictions only after collecting their payments. Failing to clearly disclose such an important eligibility requirement upfront has seriously damaged my trust in the company.

Despite acknowledging its mistakes, Lingoda continues to refuse to offer any retroactive solution. Due to this lack of transparency and misleading information, I have developed a very negative impression of Lingoda.