Lingoda Refuses to Refund $114 After Subscription Cancellation

I canceled my monthly Lingoda subscription on February 18, 2026. During the cancellation process, I was explicitly informed that my lessons would be canceled, my account would be closed, and the payment of $164 would be refunded to me.

However, when I reviewed my bank statements, I noticed that a hold of $164 was placed on my account at 4:36 PM on February 18, 2026. On February 19, 2026, at 10:56 PM, the hold was released, but $164 was withdrawn from my account at the exact same time. In other words, no actual refund has been processed; instead, the money has been taken from my account.

Following this, I contacted both my bank and Lingoda. My bank confirmed that the transaction history only shows the release of the authorization hold followed by a withdrawal, with no refund transaction recorded. Despite my explaining the situation multiple times, Lingoda continues to insist that the refund has been issued and considers the matter closed, completely disregarding the financial inconvenience I have experienced.

I request that Lingoda actually refund the $164 payment to my bank account and thoroughly investigate this transaction, which contradicts my bank statements. I want this issue to be resolved and the financial loss I have suffered to be addressed as soon as possible.