Lingoda Fails to Deliver Purchased German Lessons and Issue a Refund

My name is Beyza Ş****. I purchased an 8-lesson German course subscription through Lingoda. I paid $61 using my debit card on December 20, but the lesson credits I purchased were never added to my account, which meant I was unable to attend my lessons.

As a result, I requested a refund starting on December 22. For approximately a week, I have only been able to communicate with Lingoda via email. I provided all the information they requested accurately, sent my payment receipt, and shared the email address registered with my bank, my full name, and my student ID. Despite this, they take an extremely long time to respond and have yet to offer any concrete solution. What should normally be resolved within one or two days has now been dragging on for a week without any resolution. Furthermore, although their system states that refunds can be requested until January 2, no clear action has been taken to process my refund.

I request a full refund of the $61 I paid, without any further delays. If necessary, please contact me at s************@gmail.com.