On November 17, 2024, I flew on the Sun Express Üsküp-İzmir flight (11:20), only to find my luggage completely damaged and abandoned with its contents spilled out. There was no one to assist, and when I called customer service, they gave a dismissive response, saying, "We’ll open a claim."
Adding to the frustration, I was charged an extra €5 during check-in for no apparent reason. At the airport, I finally found someone at the lost-and-found desk who made me fill out a form, but this does not compensate for the damage and inconvenience.
This level of negligence and disrespect is unacceptable. I will never book a ticket with Sun Express again, and I strongly advise others against using this airline. I demand immediate compensation for my damaged luggage and better customer service.
On December 9, 2024, I handed over my luggage in perfect condition in Milan, but upon arrival at Izmir Airport, I received it damaged. I immediately reported the issue to the SunExpress desk, where I was given an unsigned paper and told to file my claim online. However, the website does not accept ...
On June 22, 2024, I was on a Sunexpress flight from Düsseldorf to İzmir at 15:05, and we were kept on the plane for 3 hours. The flight departed without our luggage, and we arrived in İzmir without them. Aside from a few apologies from the cabin crew, the airline made no further communication about ...
On my October 18, 2024, flight from Hamburg to İzmir with SunExpress, my checked luggage went missing, and the entire experience since then has been frustrating. I immediately filed a report with the airline, but despite my efforts and a notification number (Sun-09254956), I have received no updates...
On July 7, 2025, I was scheduled to fly with SunExpress on flight XQ933 from Brussels to Izmir. While trying to check in online, I attempted to add baggage through their official website, but the baggage selection page was not functioning at all. Despite repeated attempts, I could not complete the p...
On Saturday, June 22, 2024, at 3:05 PM, my SunExpress flight from Düsseldorf to Izmir was delayed by 3 hours. No valid, detailed, or logical explanation was provided. We were told that our luggage hadn't been loaded onto the plane and would be sent on a later flight. Upon landing at Izmir Adnan Men...
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