My Manchester to Izmir flight with SunExpress on September 5th was canceled on August 15th, less than 20 days before departure. I live in Scotland and had already purchased a train ticket to get to Manchester, but since the cancellation was notified less than 30 days before the flight, I am unable to cancel or modify my train ticket, resulting in a total loss. Additionally, due to personal and health reasons, I need to be in Turkey on that specific date, so I was forced to book another flight from a different airline within the 20-day window, costing me twice as much as I would normally pay.
I bought my ticket from SunExpress a year ago, and I am extremely disappointed with how this situation was handled. Customer service has been unhelpful, unable to escalate the issue to higher management, and only advised me to fill out a form. I did submit the form, and it has been almost 20 days with no response or compensation for my losses. I have flown with SunExpress multiple times and never encountered such an issue before. This has been a truly frustrating experience, feeling like I paid to be inconvenienced. I request that SunExpress take responsibility and compensate me for the financial losses caused by this last-minute cancellation.
On September 2, I flew with SunExpress from Izmir to Antalya to Manchester, but my baggage was not delivered upon arrival. I immediately filed a report at the airport. Due to constant errors on the SunExpress website, I was only able to submit a claim a day later. As of today, September 4, no compan...
On July 7, 2025, I was scheduled to fly with SunExpress on flight XQ933 from Brussels to Izmir. While trying to check in online, I attempted to add baggage through their official website, but the baggage selection page was not functioning at all. Despite repeated attempts, I could not complete the p...
My luggage was not delivered on my Izmir-Antalya-Manchester flight with Sunexpress on September 2nd. I filed a report at the airport at that time. I was only able to create a file on the Sunexpress website a day later because their system kept giving errors. No official has contacted me until today,...
I purchased a SunExpress ticket for August 9, 2024, with a 09:05 flight from Çukurova to Antalya, and then connecting from Antalya to Zurich. Upon contacting customer service, I was incorrectly informed that my flight was canceled, and I was advised to request a refund. I proceeded with the refund, ...
I purchased round-trip tickets from SunExpress Airlines for a Brussels–Ankara–Brussels journey. However, just days before our departure, SunExpress unilaterally changed our return flight, not just to a different airport, but to a completely different city in another country—Düsseldorf. This last-mi...
Comments