In June, we flew with SunExpress from Düsseldorf to Izmir, but our luggage was not loaded onto the plane. Our bags, containing personal items and spare clothes, arrived two days after our arrival. The day after we arrived, we had to purchase toiletries and replacement clothes. According to EU regulations, SunExpress is obligated to compensate us for this inconvenience. However, despite submitting a claim and months passing, no one has contacted us or provided any reimbursement. I called twice and was told they would look into it, but nothing has been done. Additionally, when I filed my complaint in both English and Turkish because my spouse is a foreigner, the Turkish department amusingly said they don’t handle complaints. We need SunExpress to address this issue and fulfill their responsibility under EU laws.
I traveled from Izmir to Vienna with SunExpress Airlines on June 30th. Our flight was delayed by about 4 hours due to fires around Izmir. I understand...
On June 27, 2025, my family and I flew with SunExpress from Diyarbakır to Düsseldorf. Upon arrival, we waited for our luggage, only to be informed by German airport staff that our suitcase had been forgotten and never made it onto the flight. We were instructed to fill out a lost baggage form. We h...
On September 2, I flew with SunExpress from Izmir to Antalya to Manchester, but my baggage was not delivered upon arrival. I immediately filed a report at the airport. Due to constant errors on the SunExpress website, I was only able to submit a claim a day later. As of today, September 4, no compan...
On 03.08.2024, after the plane landed from Elazığ Airport to Dusseldorf International Airport at 15.40 Turkey time, we were informed that our luggage was not loaded. At Dusseldorf airport, we were given A4 paper, our personal information was taken and we were told that the baggage would arrive 2 day...
I am writing to formally file a complaint against SunExpress Airlines regarding the irresponsive resolution of a refund request related to delayed luggage. On 8/16/2023, I had the unfortunate experience of traveling with SunExpress Airlines on Flight LH9576 from Munich, Germany to Izmir, Turkiye. Re...
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