On November 1, 2024, I boarded a SunExpress flight from Gaziantep Airport to Düsseldorf at 4:50 PM. The flight was delayed by 40 minutes, and upon arrival, we waited an additional 40 minutes at baggage claim. To our frustration, three of our bags didn’t arrive. When we inquired about the issue, we were told that SunExpress prioritizes luggage based on extra purchased weight, meaning paid-for kilograms are given preference over standard allowances. This is incredibly disappointing.
When we asked when we could expect our bags, we were told they would arrive at our address in three days, but I have little faith that they’ll be delivered. This experience has been deeply frustrating, and I regret choosing SunExpress.
On Saturday, June 22, 2024, at 3:05 PM, my SunExpress flight from Düsseldorf to Izmir was delayed by 3 hours. No valid, detailed, or logical explanation was provided. We were told that our luggage hadn't been loaded onto the plane and would be sent on a later flight. Upon landing at Izmir Adnan Men...
I am absolutely furious with SunExpress Airlines! My luggage never arrived in Düsseldorf, and I've been completely victimized by this. I was on the June 19, 2025, 3:55 PM flight from Gaziantep to Düsseldorf under the name Gökdeniz Umut B** with PNR T957G6. I personally handed my baggage over to airl...
On July 9, 2024, just two days before my SunExpress flight on July 11, I purchased an extra 25 kg baggage allowance online for €35, and the payment was successfully processed from my account. However, when I arrived at the airport for my flight, I was told that this payment did not appear in their s...
On December 10, 2024, I booked a flight with SunExpress from Berlin to Diyarbakır via İzmir. The flight was delayed by approximately three hours, which caused me to miss my İzmir-Diyarbakır connection. I eventually reached Diyarbakır on a different flight at 5:45 AM. However, my luggage did not arri...
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