On September 4, 2024, for my 19:00 SunExpress flight from Izmir to Prague, I attempted online check-in 5 hours before departure. However, the system kept showing errors or didn't allow check-in at all. I spent 2 hours trying to complete the process while also attempting to contact customer service, which was impossible. They have a 444 number that leads nowhere, offering no real assistance. I was forced to head to the airport early, only to be told 'yes, there’s a system issue,' with no further help.
Additionally, I was charged 1200 TL for two bags, one of which was my laptop bag and a small personal bag that could easily fit under the seat. The airline's lack of flexibility and customer care is astonishing. Despite explaining my situation, I was shuffled from one person to another and had no choice but to pay. This was especially frustrating since I've flown this exact route 6-7 times a year with the same bags without issue. They charged me for something they had no right to. It’s disheartening that there is no regulatory body overseeing such practices, leaving customers like me without recourse.
On August 29, 2024, I had a direct flight from Milan Malpensa to Izmir, but despite hours of trying, I couldn’t complete the online check-in due to constant site errors, both on the app and the website. When we arrived at the airport, we saw other passengers experiencing the same issue and got in li...
On December 1, 2024, I purchased tickets for SunExpress’s 18:10 Düsseldorf–Izmir flight. After completing the online check-in, we arrived at the airport with our luggage. Despite having 10 counters available, passengers dropping off bags were forced to queue alongside those who had not completed che...
For our Sunexpress XQ991 Frankfurt-Izmir flight on 24.07.2024 at 20:10, we arrived at the airport 3 hours early and waited. Then we lined up for check-in, which was completed, but our luggage was not accepted. We were told the flight was delayed to 21:30. The reason given for not accepting the lugga...
On July 7, 2025, I was scheduled to fly with SunExpress on flight XQ933 from Brussels to Izmir. While trying to check in online, I attempted to add baggage through their official website, but the baggage selection page was not functioning at all. Despite repeated attempts, I could not complete the p...
On Saturday, June 22, 2024, at 3:05 PM, my SunExpress flight from Düsseldorf to Izmir was delayed by 3 hours. No valid, detailed, or logical explanation was provided. We were told that our luggage hadn't been loaded onto the plane and would be sent on a later flight. Upon landing at Izmir Adnan Men...
Comments