I purchased an extra service from SunExpress Airlines to bring my cat along with me, but due to a documented issue confirmed by the vet, my cat is unable to travel. I contacted customer service to request a refund for the cat extra, but I was informed that a refund is not possible. This response is unacceptable, and I cannot understand why a refund would be denied in such a clear and valid situation. I will be raising this issue on every possible platform until it is resolved. My PNR is TAEFKU.
Today, June 26, 2025, my son, Kc*, with booking number F4CN28, was denied boarding for his Malpensa to Izmir flight because his pet cat was not allowed on the plane. When I purchased the ticket two months ago, SunExpress provided absolutely no information regarding requirements for traveling with a ...
I flew with SunExpress from Munich to Antalya and informed the airline via WhatsApp beforehand that I would be traveling with my 4.8 kg dog. I was directed to a Turkish phone number, but despite numerous attempts, I couldn’t reach anyone. At the Munich airport, I was charged an excessive €120 one-wa...
What happened to my SunExpress flight ticket is crazy. On February 27, 2023, I got a call from +***502424908 from someone who said they were from Sunexpress. They charged me 150 TL to transport my pet cat and another 200 TL for transaction fees. When I got to the Sarissa Tourism airport, they confir...
I encountered an issue with SunExpress’s online check-in system, which wouldn’t allow me to complete the process due to a system error. As a result, I had to check in at the airport, where I was charged an additional fee. I explained the situation to the SunExpress staff at the counter, but they re...
I am unable to complete online check-in with SunExpress Airlines despite trying everything, including contacting their call center. Their app is unreliable, and the support provided has been completely unhelpful. This has been the worst customer experience I’ve ever had. I’ve submitted complaints an...
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