On February 23, 2025, at 08:50, I had a flight from İzmir with SunExpress for myself and my three children. While checking in, I noticed that I had mistakenly entered the wrong last name for one of my children. I immediately asked an airline representative for help, but instead of assisting, they redirected me to customer service, which then told me they couldn’t help because I had booked the ticket through a third-party app.
They gave me another number, which then led me to yet another number, and for over an hour, I was passed from one call center to another. By the time my flight was about to depart, I desperately asked if there was any other solution, but instead of helping, the staff spoke rudely.
I then tried to purchase a new ticket, but they told me it was too late and I couldn’t rebook. As a result, all four of my tickets were lost, and I was forced to wait 12 hours for the next flight at 22:25. I had to buy four new tickets, and when I later spoke with an airport police officer, he said that the airline could have easily resolved the issue by simply guiding me to the right desk.
SunExpress, I demand a refund for my lost tickets! I should not have been forced to spend extra money and waste my time due to poor service and unhelpful staff. This must be resolved immediately!
For our Sunexpress XQ991 Frankfurt-Izmir flight on 24.07.2024 at 20:10, we arrived at the airport 3 hours early and waited. Then we lined up for check-in, which was completed, but our luggage was not accepted. We were told the flight was delayed to 21:30. The reason given for not accepting the lugga...
On August 29, 2024, I had a direct flight from Milan Malpensa to Izmir, but despite hours of trying, I couldn’t complete the online check-in due to constant site errors, both on the app and the website. When we arrived at the airport, we saw other passengers experiencing the same issue and got in li...
Today, I purchased a ticket from SunExpress for the İzmir-Amsterdam flight on December 18, 2024, at 10:10 AM. The payment was successfully deducted fr...
On November 16, 2024, at Izmir Adnan Menderes Airport, I was denied boarding for my 5:50 AM SunExpress flight from Izmir to Şanlıurfa. Along with more than 10 other passengers, I was told that check-in had closed 40 minutes before departure, and our tickets were canceled. SunExpress could have prov...
On September 8, 2025, I attempted to purchase a ticket on SunExpress’s official website for the September 10, 2025 Kayseri–Izmir flight. During the payment process, I received a message stating that the transaction had “failed,” and I was not given any ticket or reservation number. However, when I i...
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