Help! Chaos at Sunexpress Flight XQ893 from Milan to Izmir
On May 10, 2024, our XQ893 flight from Milan to Izmir scheduled for 14:40 encountered several issues. We couldn't complete our check-in using their Android app or Apple Store due to constant errors on their website. Customer service was unhelpful, and the Milan counter staff acknowledged the problem but dismissed it as not their issue, yet still charged us €5 per passenger. Many passengers, including us, waited in queue for over 2 hours due to these issues. As if this wasn't enough, our printed boarding passes malfunctioned at the gate. Security staff, who don't speak our language, struggled to understand our concerns. While my spouse's barcode worked, mine didn't. Several Turkish passengers couldn't locate their tickets either, yet Sunexpress absolves itself of responsibility.
Dear Valued Customer, First of all, thank you very much for choosing SunExpress. We are pleased to assist you with any needs you may have regarding your travel, our products, and services. Our solution center will contact you as soon as possible after reviewing the matter you have conveyed. Sincerely,
Certainly, here is the translation of the text from Turkish to English: "Absolutely no action was taken, no one contacted me."
