When Sugo blocks you with a "device abnormal" error, it's most likely because your device has been marked for account behavior in the past.
Sugo only lets you have one account per device, and this message can appear if you try to create a second account, even after deleting.
According to reports on Xolvie, this mistake usually happens after an account is banned or after multiple logins from the same phone.
To fix this, go to Settings > Apps > Sugo > Storage > Clear Data/Clear Cache and delete the app's cache and data. Then, restart your device.
Make sure you're not using an emulator or VPN, because Sugo might think this is odd.
If the problem still happens, try signing up on a device that hasn't been linked to Sugo before.
❗ If none of the above solutions work, you might post a complaint on Xolvie, where Sugo has answered people before.
Related Complaints
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I am filing this complaint against Sugo due to the irregular banning of my main account and the total restriction of acc...ess applied to my devices and to my home internet network (IP), even though I always used the platform in good faith and in accordance with the rules. My main account has the follo...
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Unban My Sugo Account Please

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SUGO Device Restriction Blocks Me From Logging In

I am unable to log in to the SUGO app on my Honor X9c phone. I was previously able to use the app without any problems o...n the same device, but for about a week now, whenever I try to access the app, I receive a red warning stating that my device has been restricted due to violations and suspicious a...
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I have been unable to log in to the SUGO app on my iPhone 16 because I keep getting the error message, “The current devi...ce is abnormal and cannot be registered!” I have never used this account on another device and have always tried to access the app from this phone. However, because the system iden...
SUGO Lite Device Banned Without Reason – Unable to Login Account

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Unable To Register Sugo Due To Device Abnormally
I am using an Infinix Note 12 and I have been unable to register for the Sugo service. Whenever I try to register, the s...ystem displays the error message “The current device is abnormal cannot register” and the process fails. This problem occurs every time I attempt to register. My most recent attemp...
Sugo Device Banned on Tecno Spark 20 Without Clear Reason

I am writing regarding a problem I am experiencing with the Sugo and Sugo Lite applications on my device. About two mont...hs ago I stopped using Sugo. Today, when I tried to install and use both Sugo and Sugo Lite again, I saw the message “The current device has been banned” on the login screen and I ...
Sugo Device Banned After Unauthorized Account Access – Request to Restore Account

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Sugo Banned on My Device iPhone 15 Pro Max

I have been unable to use the Sugo app on my iPhone 15 Pro Max for more than a year because my device appears to be bann...ed. The application does not clearly state the reason for this ban, and I have not been informed of any specific violation. I tried to reach Sugo support regarding this issue, but ...
Unban My Sugo Device

I am writing regarding an issue I experienced today, 6 July 2026, with the Sugo social media app on my Android phone, a ...Realme C63. Without any prior warning, my account suddenly logged out and a pop‑up appeared stating that my device has been banned. Since then, I have been unable to use Sugo on th...
Sugo App 'Device Abnormal' Error Prevents Registration

I have been trying to register on the normal Sugo app (not Sugo Lite) using my Infinix Note 11i in Anambra State, Nigeri...a, but the app keeps blocking me with a “device abnormal, you can’t be registered” message. This happens right at the first step of registration, where I am asked to enter my date ...
Sugo Device Registration Error Blocks Me From Using the App

I had been using the Sugo app for a long time, but I deleted it from my phone for a while. About one month ago, I downlo...aded it again through Google Play and tried to start using it once more. However, whenever I attempt to log in, I receive an error message saying, “Current device is abnormal and c...
Sugo Phone Ban Preventing Access to Account

I have been experiencing an issue with the Sugo application for 11 days. When I try to log in to the app, I encounter a ...phone ban problem and I am unable to access my account or use the service. I have not been informed of any reason for this ban, and as far as I know there is no legitimate reason f...
Sugo Blocked My Device for Suspicious Activity Without Evidence

My Sugo device was banned on May 10 due to alleged suspicious activity, device-related issues, and policy violations. Ho...wever, I was never given any concrete reason, detailed explanation, or proper notification regarding the restriction, so I still do not clearly understand why my device was banned....
Sugo And Sugo Lite Suspicious Device Error Blocking Account Access

As of today, I am unable to log into the Sugo and Sugo Lite apps from my Samsung A51 phone. I was previously using both ...applications without any issues, but now I receive a “suspicious device” warning and cannot access either app. I had been purchasing in-app Colin’s credits, and I currently have a...
