Sugo blocks me from signing up again saying 'device abnormal'—how can I fix this?

I was using the Sugo application and about a week ago my device and account were banned from the app after a conversation about purchasing tokens via WhatsApp. Inside the app’s chat feature, someone told me that I could buy tokens through WhatsApp. I sent them the code they requested and then they c...

Hello Sugo Team, I am a VIP 4 user. My device is showing 'Device Abnormal' error and I cannot login. I realized that having multiple accounts on one device was a mistake, so I have already deleted all extra accounts. Now I only have my main VIP account. Please clear my device status so I can continu...

I am using a Samsung Galaxy A17 and I downloaded the Sugo app yesterday. From the very first time I tried to use it, my device appears to be banned from using some of the app’s basic functions. Whenever I try to message someone or start a voice chat, a warning appears saying that “the function has b...

I am using a Realme C63 mobile phone, and I have been experiencing a registration problem with the Sugo app for about 2 months. The app does not allow me to register, and it shows abnormal behaviour during the registration process, so I cannot use it properly. During this period, I tried to resolve ...

I am using Sugo on an iPhone, and on 1 December 2025, I suddenly received a notification that I am “banned from this device” and can no longer access my account. Each time I try to log in, I see a message that I cannot access the app because my device is banned. Since I cannot even enter the applica...

I have been unable to log into the Sugo app on my Samsung S23 FE device for the past 3–4 months. When I try to create or access an account using the phone number 0555 096 7679, I consistently receive the error message: “Current device is abnormal and cannot be registered.” I have tried multiple time...

I am a long-time Sugo Chat user on Android, but recently I have been completely unable to access the platform. Whenever I try to log in to my Sugo profile using any of my credentials or login methods, I receive the same error message: “[email protected].” This issue occurs on both of my dev...

As of today, the device I use to access the Sugo app has been blocked with a warning stating that my “current device has been banned due to suspicious activities and violations.” I encountered this warning while using the app normally, during a voice/video conversation, and I was not provided with a...

For about a week now, when I try to access Sugo on my primary device, a warning appears on the device screen stating that the “current device is flagged for suspicious activity and violations,” and because of this, I am unable to log into Sugo. Although I was previously able to use the app without a...

I was suddenly logged out of my account on the Sugo app for no apparent reason, and when I tried to log back in, I received a warning stating that my “current device has been banned due to suspicious activity and violations.” Because of this issue, which started about half an hour ago today, I am un...

I am using the Sugo app on an Android device and recently I have been unable to log in properly. When I open the app, it shows a warning that my device is not normal or is flagged, and I cannot proceed with a normal login process. This problem still continues and happens every time I open the app. I...

I am writing regarding an issue with my Sugo account and device access on my iPhone. On 30 November 2025, I was suddenly logged out of the Sugo app, and since then it appears that my device has been banned from using the service. This happened without any prior sign, warning, or explanation, and I h...

I need my device unblocked so I can access my Sugo account again. I have important data that I must finish, and being locked out is causing real trouble for me. Please process my request and restore my access as soon as possible.

Hello, I recently turned 18 and I currently have no source of income. Because of that, I opened a Sugo “women’s account” in hopes of earning money. As a result, my device was banned, and I deeply regret creating that account. I received a device ban, and I promise that something like this will never...

For more than a month, I have been unable to log into the Sugo Live Chat app on my Android device. Whenever I try to sign in, I receive an error message that says, “The device cannot log in abnormally.” This issue persists on both Wi-Fi and mobile data. I tried deleting and reinstalling the app, res...

I haven’t been able to register on the Sugo app for about six months using my Huawei P40 Lite. I had successfully registered and chatted several times on the same device before, but now when I try to sign up, I get an error message that says, “Abnormal device — registration not allowed.” My phone is...

About 2–3 months ago, my Sugo account with the username “Afra” was permanently banned on my Apple device, and since then I have been unable to use the platform properly. After my account was closed, I tried to create a new one, but every attempt results in the message “function restricted.” Even whe...

I previously deleted my Sugo account, but when I recently tried to reopen it, I encountered the error message: “Mevcut cihaz anormal kaydedilemiyor” (Device abnormal, cannot be registered). For about one month, I have been trying repeatedly to log back in using the same phone number and email addre...

While I was actively using the Sugo app and chatting, my account was suddenly suspended without any warning or explanation. I now appear to be device banned, as I can no longer access the app at all—not even to see what the issue might be. This happened out of nowhere, and I have no idea what trigge...

I am trying to open a new account on Sugo, but every time I attempt it, I receive the error message: "Current device is abnormal and cannot be registered." I already have two active accounts, but I am unable to create a third one. If there is a device or account restriction in place, I kindly reque...

I am trying to open a new account on Sugo, but I keep receiving the message "Current device is abnormal and cannot be registered." I even tried using my mother's phone, but the same error appeared there as well. I already have two active accounts, but I am unable to create a third account. If there...