As of today, I am unable to log into the Sugo and Sugo Lite apps from my Samsung A51 phone. I was previously using both applications without any issues, but now I receive a “suspicious device” warning and cannot access either app.
I had been purchasing in-app Colin’s credits, and I currently have a balance accumulated in my account. Since I cannot log in, I am unable to access my account, check my balance, or use these credits. I received a password via Şikayetvar, but despite this, I still cannot log into my Sugo and Sugo Lite accounts.
I request that the issue causing the “suspicious device” warning be resolved immediately so I can securely access my account again. I also want to ensure that my existing Colin’s balance remains intact and fully visible in my account. I ask to be informed as soon as possible about when I will be able to log in again.
Dear Ahmet, Thank you for contacting us. We are sorry to hear that you are unable to log in to your Sugo and Sugo Lite accounts due to a “suspicious device” warning. This type of warning may appear when the system detects a potential security risk related to the login device or account environment. In order for us to review your account and check your balance status, please provide the following information: Complete User ID Registered mobile number or email address Device model App version Screenshot of the “suspicious device” error message Whether the issue occurs on Sugo, Sugo Lite, or both apps Please be assured that if your balance was successfully added to your account, it will remain linked to the account. However, we need your account information to verify the details and assist you further. Once we receive the required information, we will forward your case for review and provide further assistance accordingly. Thank you for your cooperation. Kind regards, Sugo Support Team
