Sugo Device Banned After Unauthorized Account Access – Request to Restore Account
I am a user of the Sugo Android application, and my user ID is 275838309, registered under the name Dr. Maaz Jalal. I had been using my account normally when I believe it was accessed by an unauthorized person without my knowledge or permission. Shortly afterward, I was unexpectedly logged out of my account. When I attempted to sign in again using my own device, the application displayed a message stating that my device had been banned. I have not violated the application's rules or knowingly allowed anyone else to use my account. I believe my account may have been compromised and that my device was incorrectly banned as a result of this unauthorized access. I kindly request that the device ban be removed, my access to my Sugo account be restored, and that your team investigate the unauthorized access to my account. I would appreciate it if you could review my case as soon as possible, restore my account access if appropriate, and inform me of the outcome of your investigation.
Hello, Thank you for contacting us. We have carefully reviewed your case. Based on our investigation, we found that another account associated with the same device was permanently restricted due to a serious violation of the platform rules. As a result, the device restriction applied to your device cannot be removed, and we are unable to restore access. We appreciate your understanding and recommend ensuring that any future use of the platform fully complies with the Sugo Community Guidelines and User Agreement. If you have any questions or need further assistance, you can contact us or through Live Support within the Sugo application. Kind regards, Eren Sugo Support Team
