Unban My Sugo Device
I am writing regarding an issue I experienced today, 6 July 2026, with the Sugo social media app on my Android phone, a Realme C63. Without any prior warning, my account suddenly logged out and a pop‑up appeared stating that my device has been banned. Since then, I have been unable to use Sugo on this device. I have never received any warning or notification about violating Sugo’s rules and I am not aware of doing anything that would justify a device ban. After the incident, I tried to contact Sugo support, but I have not received any response so far. I kindly request that my device ban be lifted so that I can access Sugo again on my Realme C63, or at least that a clear explanation be provided as to why this device ban was imposed.
Hello, Thank you for contacting us. We are sorry to hear about the issue you are experiencing. To investigate the device restriction and determine why it was applied, please provide your **Sugo User ID** or the **phone number registered to your account**. Once we receive this information, our team will review your account and device status in detail and provide you with the appropriate update based on the investigation results. If you have any further questions or require additional assistance, please feel free to contact us or through the **Live Support** feature available within the Sugo app. Kind regards, Eren Sugo Support Team
