SUGO ID Banned for Showing a Knife While Cutting Fruit
I am writing to request an urgent review and unban of my SUGO account, which was banned on 24/09 at 6:55. Since then, whenever I try to log in, I receive a message on the screen stating that the current device has been blocked. My account details are as follows: SUGO ID: 275508*** User ID / U: 00963935607*** Registered email: I2175***@gmail.com The restriction happened because a knife appeared during my live stream. I want to clarify that I was only using the knife to cut fruits, and it was completely harmless. There was absolutely no intention of violence, self-harm, or violating community guidelines. It was an honest mistake and a misunderstanding, and I deeply apologize for that. I have always tried to follow SUGO’s rules and community guidelines and I have not intentionally engaged in any behavior that would violate your terms of service. I kindly request that my account and device be reviewed by a human support representative, and that the ban on my account and device be lifted if no clear violation is found. I am fully committed to following all rules in the future and I would like to continue using SUGO normally.
Hello, Thank you for contacting us. You have indicated that you cannot access your account and that during login you see both a “bad credentials” error and a device block warning. In order for us to check the current status of your account and device, please share your Sugo user ID or the phone number associated with your account, including the country code. Once your account is identified, we will review the account and device records and provide you with the necessary information regarding the cause of the access issue and its current status. Leaving feedback that summarizes the situation by clicking the exclamation mark in the upper left corner of the screen will expedite the process by allowing us to locate the device’s trace in the system. Thank you for your cooperation. Best regards, Eren Sugo Support Team
