Sugo Device Banned on Tecno Spark 20 Without Clear Reason

I am writing regarding a problem I am experiencing with the Sugo and Sugo Lite applications on my device. About two months ago I stopped using Sugo. Today, when I tried to install and use both Sugo and Sugo Lite again, I saw the message “The current device has been banned” on the login screen and I am unable to access the apps. I am a responsible user and always try to respect the community and other users. I was very surprised to see that my device is banned without any clear reason. If I have unknowingly violated any rule, I sincerely apologize. My device model is Tecno Spark 20 and my Sugo ID is 139233***. At the moment, my most urgent need is to have the device ban removed so that I can access the app again. It is particularly urgent because I need to be on the platform tonight for an official PK between two Pakistani agencies. I kindly request that you urgently review my situation, explain the reason for the device ban if there is one, and remove the ban from my device as soon as possible so that I can continue to use Sugo in accordance with your rules.