My Sugo account was banned even though I did nothing wrong—how can I appeal or lift the ban?

I have been using the Sugo app in Egypt, and my account has been suspended for more than two months due to what is described as “unusual activity.” Since the suspension, I have not been able to use my account at all, and I was not provided with any clear explanation or details about what this unusua...

I am writing regarding my Sugo account, which was banned today. When I tried to access my account, I was informed that it has been permanently banned and will not be reinstated. Support also stated that the decision is final. I understand that my account was banned because I promoted another app. I...

My Sugo account with User ID +96179357*** was permanently suspended on 30/04/2026 because I used a photo of a public political figure as my profile background. The suspension came as a shock to me, as I did not intend to impersonate this person, promote any political agenda, or violate the platform’...

I contacted the in-app help center on Sugo because I was unable to withdraw my money from my account registered under the name “Buse Yur***.” A person there claimed they would assist me, but instead changed my account from a female profile to a male profile and then had my account suspended. As a re...

I have been using a Sugo Live account that has now been banned without a clear reason, and I am requesting that it be reopened immediately. My account details are as follows: phone number 031774130**, email address naveedmunir2***@gmail.com, and user ID 235194136. My account was banned while I was a...

I am writing regarding an issue I am experiencing with my Sugo Mobile account. My username is “Zack J. Q***”. As of yesterday, I appear to be banned even though I have not violated any rules to my knowledge. When I try to use my account, I receive an error message and I am unable to edit my account ...

My Sugo account was banned on 16.04.2026, and I am shocked and disappointed by this decision. I manage an agency on the platform and have invested significant time and effort into growing my team and expanding our presence on Sugo. When I tried to log in, I only saw a generic message saying that my ...

I am a new user on Sugo and my account was banned today without any clear explanation. Before the ban, I was only replying in private messages to people who reached out to me. I did not use any bad language, did not harass anyone, and did not behave in a way that I believe violates any rules. My Sug...

I was using the Sugo application and about a week ago my device and account were banned from the app after a conversation about purchasing tokens via WhatsApp. Inside the app’s chat feature, someone told me that I could buy tokens through WhatsApp. I sent them the code they requested and then they c...

I am an active user of the Sugo app, and today at around 11:05, my account was suddenly closed and my device was blocked without any prior notice or explanation. I was using my account normally when I was unexpectedly logged out, and since then I have not been able to access my account or use Sugo ...

I am writing regarding the sudden ban of my Sugo service account, which I believe has been done mistakenly. My Sugo account ID is 17287***, my registered phone number is +91 919981358*** and my email address is zakia***[email protected]. I noticed yesterday that my account had been banned without any pr...

I am writing to report a serious issue I experienced on Sugo on March 11, 2026. A user on Sugo named “Hania Hania” first sent me her number through Sugo and then shared her WhatsApp number. She told me that if I sent 2,000, I would receive a Sugo plan. Trusting her, I sent the money through Easypais...

I am a customer of the SUGO application and on the night of March 11 my account was suspended without any clear explanation. Since then, I have not received any email or message from SUGO with the specific reason or a code for this suspension. Days before the suspension I received a warning about th...

I had an active account on the Sugo app, which I use to chat and meet new friends, and on Sunday, March 8, my account was suddenly blocked without any prior notice or clear reason. I did not receive any email, in-app message, or notification explaining the cause of this block, and I only realized wh...

I am writing to raise a serious complaint about the permanent ban on my Sugo account and the rude behavior of several customer service agents, including one named Saami. My name is Aman G***, I am an agency owner on Sugo with Agency Code 21** and I manage 28 hosts. My User ID is 46237*** and my emai...

I created my Sugo account with user ID 136490*** in July 2025, but from the very beginning almost all functions have been restricted without any valid reason shown to me. Since around July 14, 2025, every time I try to use basic features, I receive the message “this function is restricted.” Because ...

I am a user of the Sugo social media platform and my account has been banned without any clear explanation. I do not know when exactly this ban was applied or for what specific reason. I am very upset about losing access to my account, which I need and use actively. If I have unknowingly violated an...

I am using Sugo on an iPhone, and on 1 December 2025, I suddenly received a notification that I am “banned from this device” and can no longer access my account. Each time I try to log in, I see a message that I cannot access the app because my device is banned. Since I cannot even enter the applica...

I was banned from the Sugo platform on 15/02/2026, in Varginha, under the allegation of “pornographic content”. However, the application itself does not allow the sending of pornographic content or even pornographic words, which makes this justification incoherent in relation to the rules of the pla...

My account named L**** on the Sugo mobile app was banned today, February 8, with the reason stated as “due to suspicious activities and violations.” That was the only explanation shown in the notification. However, I do not believe I committed any violation. In fact, I noticed exclamation marks appe...

I work as a chat streamer on the Sugo platform. I am also a nurse, and at times when I stream from home, a baby’s crying can be heard in the background. In a recent stream, there were also a few brief moments where a swaddled baby could be seen from a distance. Other streamers recorded those moments...

On January 23, 2026, my Sugo account was locked without any specific or clear justification, and I have been unable to access it since that date. The account was closed with a message indicating I had been “banned,” and I am currently unable to continue using the service. On a chat-based platform, ...

I am a long-time Sugo Chat user on Android, but recently I have been completely unable to access the platform. Whenever I try to log in to my Sugo profile using any of my credentials or login methods, I receive the same error message: “[email protected].” This issue occurs on both of my dev...

I have been using the Sugo live chat service with the username ID 47663614, but my account has been blocked for approximately one week, and I am no longer able to use the chat features. I did not receive any clear warning or understandable explanation regarding the reason for this block, and I only ...