My Sugo account was banned even though I did nothing wrong—how can I appeal or lift the ban?

You can email [email protected] to make a case if your Sugo account was banned for no reason.

Include your registered phone number, user ID, and a clear description of what's going on.

A lot of users have said the same things about problems and wait times for support replies.

To make your case stronger, include any proof that backs up what you're saying, like photos or records of transactions.

If you had in-app purchases, talk about them to show that you put money into the site.

Sugo's Terms and Conditions say that users are responsible for what happens on their accounts. Making it clear that you are following the rules may help your case.

❗ Have a similar problem? Join others who’ve shared their stories and found solutions. File your complaint on Xolvie to bring attention to the issue.